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★☆☆☆☆

“Shocking Attitude ”

Written on: 26/10/2017

After being stuck in Dublin due to Hurricane Ophelia we were unable to sail & thus missed our nights stay in Holyhead on return home from a weekend in Dublin.Travel Lodge were most unhelpful, unsympathetic & had a very poor attitude saying that because we booked Saver rate we were not entitled to any refunds.

Surely in these EXCEPTIONAL CIRCUMSTANCES discretion should be taken with customers. We didn't just change our minds WE COULD NOT GET THERE !!!!

Travel Lodge should learn how to treat customers from Sena Line Ferries who were exceptional & not only gave us £20 in food vouchers to use during our crossing but also 50% our next sailing due to the cancellation of the ferry because of the hurricane.

WE WOULD NOT RECOMMEND AND WILL NOT USE TRAVEL LODGE AGAIN

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