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“Nice upgrade but same old problems”

written by Sue.titley on 20/10/2017

Tried again following the refurbishment but although well laid out the old problems remain.

At 6.30 p.m. on a Friday evening one would not expect food choices being unavailable. I ordered the steak where onion rings were missing and my partner ordered the ribs where the ‘famous’ corn was also unavailable. Importantly we were not made aware of these deficiencies when we ordered - only when the food was delivered. We were then offered alternatives which we did not want.

The food which was delivered was very good, the new layout stylish and the atmosphere welcoming but the whole experience let down due to simple inefficiency and poor communication.


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