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★☆☆☆☆

“CUSTOMER SERVICE NON EXISTANT - TERRIBLE TERRIBLE TERRIBLE”

written by Archerey266 on 17/10/2017

Any person considering using Anglian should read 10-20 pages of reviews, which will give you a clear indication what standard this company truly represents and it isnt 5 star. Our dealings with this company over 2 jobs has been shocking. On the first job a door was measured incorrectly so didnt fit but it was rammed in which caused major damage to the surrounding walls / ceiling / ceiling cove. Maybe measuring a door size is a difficult task. Our second job was attained after constantly harassing my 72 year old mum over several months even though she had informed them she would call them if she wanted anything else doing. Eventually she informed me she had signed up and couldnt cancel even though they hadnt measured any windows yet without having to pay 1000s in cancellation charges. High pressure tactics on a vulnerable old lady, with out dated sales tactics starting high and dropping lower to appear a good deal - pathetic. The windows they have put in are arguably inferior to the ones taken out that DIDNT need replacing. The dark brown windows are chipped and scratched all over and the job is still not completed 2 months later and after several teams of people returning. Customer service is none existent which is a common complaint of many reviews. Emails and phone calls are not returned, customer service really is terrible, I cannot believe Anglian still have a reputation. I would advise any person considering this company to forget them and look elsewhere. There are many other things I could write but the list is too long, just go elsewhere.

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