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★☆☆☆☆

“Damage to property not paid for”

written by Kelseys1959 on 14/10/2017

Trio Logistics is part of the APC Overnight group. Trio Logistics says on it’s website that it’s “a Local, family-run business meaning you get that personal touch”. Yeah right.....!

I had a package delivered on 4th April 2017 by Trio, their driver demolished a small drystone wall at the entrance and two posts put there to protect it. I emailed them immediately but it took until 28th April for the owner to get someone to inspect the damage and 15th May to get a response to my email. More chasing with no response so I escalated it to APC in June who provided contact details for their insurance company. More chasing in July and August and an acceptance of liability from the insurance company. More chasing and an email from the owner in September that Trio refuted the damage and needed video evidence...... 5 months after the event.

Apart from the £250 to repair the wall, Trio has wasted 10 hours of my time following this up. Go with DHL, UPS, Fedex/TNT if you want a decent reliable service and the customer service to back it up.

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