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“terrible experience! ”

written by Herndonsf32 on 14/10/2017

I wish I had read all these bad reviews before using this company!! Had booked a room for a couple of nights, choosing the more expensive option - room with free cancelation. After having to cancel the room, the full amount has been charged. Despite all the data and prices where still in the galahotel system - the company denied their mistake. The telephone support was rude and uncooperative. I am rather shocked! After a serious complaint about their handling I got a reply per mail with apologies and that it was their mistake anf I would get the money refunded - as it was impossible to do that online and I asked for help they changed their mind again- so I am charged with the whole amount. Please dont use this company ever!!!! Go to the hotel websites directly or check agoda- its much cheaper anyway!!!

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