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“Good service, but poor maintenance of a badly designed...”

Written on: 12/10/2017 by jimh12 (1 review written)

No problem with the two guys I dealt with at Seamaster. They responded promptly and well to all my worries about my first ever charter. And they came to the rescue really well when Monarch went bust - good communication and backup. But the Dufour 375 we chartered was very disappointing. Can't fault the customer service from Kiriacoulis - they were friendly, and responded promptly and effectively to our problems. Jiannis came specially to help us park the boat in the very tight marina at Levkas at the end of our trip. But the problems shouldn't have been there. Boom hanging off the mast when we arrived - failed mast fitting & gooseneck pin. We lost half a day waiting for it to be fixed. Swimming ladder failed completely on first use, gashing the hand of a crew-member. Meant we lost another half day. The first time the boat heeled petrol leaked from the spare can into the bilge due to a faulty cap. This was VERY frightening. The log didn't work, the auto-pilot was unreliable. We fixed or managed without, rather than lose another day.

Don't charter a Dufour 375. Not Kiriacoulis or Seamaster's fault, but the boat has serious design faults. Poorly placed instruments with tiny dials. Useless swimming ladder. No grab handles or clip-on points in cockpit. Poor hot-water system - no hot water when on shore power. Giant fridge has a really heavy hinged lid like a coffin, with NO support struts or security stays - breaks the hinges if opened fully back, and kills you if it drops forward. It does sail well, though (the boat, not the fridge)..

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