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“Quite disappointed with the service”

Written on: 11/10/2017

Disappointingly slow speeds. Customer service hasn't been very good either - when I've had a problem resulting in no broadband, it's been down for 4-5 days each time. I took out a phone contract with them too, unfortunately, and if there's a problem with the line Zen don't seem to push too hard to get it fixed. I'm disabled and rely heavily on my phone and broadband service, but this doesn't seem to galvanise Zen either. I had high hopes for them following their scoring in Which? surveys etc, but my expectations haven't been met.

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