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“Next Stop, Trading Standards”

written by GeoffRandall on 06/10/2017

Sent diagram of template with exact measurements to Plastic Sheets - Price was quoted for a specific cut with 3-7 day turn around - Sent actual template via next day courier - Waited 8 days, heard nothing so made contact - Was told the Template was didn't arrive - I checked online tracking and told them the name who signed for the template - Template was then found - Waited two more days and was informed the price has doubled - After dispute, they agreed to do the work for the same price - Waited another 2 weeks and still nothing - Made contact again - Promised a phone call back, nothing - Waited another two days and made contact again - Was told the cutting machine had broken so either wait longer or take refund - Refund accepted and not yet received. In summary, the worst customer experience I have ever received, project delayed, window still boarded up - my advice, use someone else. Trading standards will be contacted if refund is not processed.