written by 196Flores on 01/10/2017
I booked a 2 night stay through hotels.com and on arrival at the hotel was refused permission to check in until I paid a 13% government tax on top of the advertised price. This was not displayed anywhere on the hotels.com website. I have complained to hotels.com who said that destinations can impose their own taxes at any time! So you'll never know the full price of your booking until you check in. The Advertising Standards Agency are now investigating.