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“JL Gift List for 2017 wedding, plus Kuoni honeymoon”

written by Cababacab on 01/10/2017

Despite some redeeming features, overall we were disappointed in the JL Gift List for our wedding (Spring 2017).

Given how popular/common JLGL was, we expected more. The start is fine, and you get a scanner for the store and some free cake in the JL cafe (free cake!), so if you like JL products then this part is good.

We wanted our honeymoon to be included as part of the GL so that people could donate to that if they preferred, and this was possible as we were going with Kuoni, JL's partners. This was thankfully possible, meaning we didn't need separate lists for items vs experience, although the website is clunky and you can't add more than 30 characters to describe your honeymoon request.

However, the "guide" sheet we were provided on how to use the GL was very amateur and of very poor quality (almost illegible photocopy, full of typos and not at all helpful); further, we found that for a number of items it wasn't possible to add to the GL (e.g. you cannot add any artwork) "in case it runs out of stock", despite the fact that they were only prints and we could see them in store months after the event, suggesting these had a low turnover / are replaced regardless... A number of normal items (e.g. irons) were also replaced with vouchers at a late stage, due to "changing suppliers".

There were further replacements / delays in getting some standard items which were "out of stock for GL", depite being in ample supply at JL. Whilst I understand that JL and GL are run separately from a corporate perspective, as a customer we don't expect to have to then do an online JL shop to buy the things that GL had run out of...

As a futher minor gripe - there's no way to identify who bought what without doing a manual cross-reference to the online list.

To end on a positive, we did end up with a whole bunch of fun things that were of the quality we expected, keeping this review up at 3 stars.