written by on 29/09/2017
Took far too long to get through, had to listen to a recorded advert over and over, not what you need when you have broken down and particularly worrying if you are stranded in an isolated place at night.
Staff member I spoke to was quite unhelpful, telling me Zi hadn't broken down because I could still turn on the engine and occasionally move the car.
He suggested I phoned my garage which I did he told me it was dangerous to drive my car and to call my breakdown service.
I have only recently joined Emergency Assist but after this experience so have absolutely no confidence in them.