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★☆☆☆☆

“I regularly rent cars in Santander Spain and Goldcar...”

written by FergusStone on 27/09/2017

I regularly rent cars in Santander Spain and Goldcar is the only company I have had issues with.
I recently picked up a car from their office and when I checked it, found loads of unrecorded damage (this rang alarm bells immediately). I got this corrected and continued on my trip.
I found out later that the insurance excess I had specifically stated I did not want, had been charged to my credit card in excess of 100 euros.
Upon returning the car, i made sure to wait for the staff to check the car and they confirmed everything was fine - they even then gave me a lift to the terminal in it.
A few days later, i was surprised to receive a charge for 150 euros for 'special cleaning' - this was in relation to a small amount of sand in the footwell of the car. i queried this and received a standard reply that the charge would stand.
I have repeatedly tried to email and phone them and received no response. I returned to their office and requested an explanation. The staff advised me it was out of their hands but would love to help etc. They gave me another email to use from which they assured me I would be able to contact their manager and sort this all out. Upon trying the email later, it turned out not to be a working email address.

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