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“Poor customer care”

written by Adie1 on 24/09/2017

So disappointed. My husband bought me a 'noodle' diamond ring for Christmas in Argyll Arcade, Glasgow. Staff were delightful, offering champagne, chat and smiles. 9 months later a diamond fell out so we returned to the shop to ask for assistance ...upon which an icy chill descended. The spy glass was produced and, after a period of uncomfortable silence, we were informed that there was damage to the ring and areas of metal were missing most likely due to customer damage. Assistant said she would send it off to the manufacturer but the likely result would be customer damage. Assistant said that it didn't take much to damage a ring. I beg to differ, I have diamond rings which are older than her which haven't lost any diamonds and which have been worn every day. I did suggest poor craftsmanship but no, it was customer damage. The manager, who didn't even speak to us, had a look with the spy glass and surprise, yes customer damage. Having read the reviews on here it seems that there are quite a few of Chisholm Hunter who also 'damage' rings! Not sure where to go with this situation now. Any advice Chisholm Hunter?

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