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★★★★★

“I'm a big believer in word of mouth advertising, a...”

written by 2 Jags on 31/03/2005

Good Points
Fast Connection
Sound Customer Service
Non Complicated Sign up process
They have resources to match the specs I need
Big Company

Bad Points
None to date

General Comments
I'm a big believer in word of mouth advertising, a friend of mine is a bit of a techie and he had nothing but a high regard for Zen - that was enough for me to take the plunge with this company. I have been given the run-around by service providers before - plenty of cowboys out there who promise you the world for a bargain price. I was in no mood to get stung again so I was relieved to know that Zen is a decent sized company who operate out of an office rather than someone's basement.



Customer service is usually a bone of contention with me, however these guys helped me through every step of the process - I have yet to need any after-sales help, so I can't comment on that function of the company. A quick connection is always a way to impress and I was up and running inside a week, which I was happy with, more importantly though, this provider took on board my requirements and not only got me up and running but got me started with the correct package. There's no substitute for getting it right at the first time of asking.



Thus far I'm a satisfied customer and I envisage that remaining the case providing Zen keep up their end of the deal.



Good start Zen, keep it up.

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