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★☆☆☆☆

“44% premium increase without any claim”

Written on: 21/09/2017 by AJCraig (1 review written)

This year my premium increased by 44%. I had not made any claim. The company resolutely defended the increase, including at very senior level. It was only when I complained to the Chairman of Spire Healthcare, and after his personal intervention that it was discovered that an 'arithmetic error' had been made and my increase was 24%. They then justified this increase with reference to changes in insurance premium tax (which only accounts for 2% of the rise). This company lacks integrity from top to bottom. I have since switched to another provider who have been extremely helpful and beaten the April premium for a product that is superior in every way. I STRONGLY URGE YOU TO AVOID THIS COMPANY.
(Also - NB - April UK is not itself an insurance company. It seems, effectively, to be a broker relying on external underwriters. My experience of their customer relations, up to corporate CEO level, is that they are forever seeking to blame their problems / need to make increases on external agencies).

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