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★☆☆☆☆

“They dont care if you went through a hurricane”

Written on: 18/09/2017 by MilagrosSchroeder221 (1 review written)

Booked a hotel at Playa del Carmen but we live in Houston and this was during Hurricane Harvey and could not get flights out or even drive to the airport. We called and cancelled and sent all information about flight cancellations. It has been 1 moth and still cannot get refund and we keep getting the run around after hours of being put on hold
Bad customer service and they don't care about your situations, even it if means surviving the worst disaster in US history

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