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★☆☆☆☆

“Want half a JOB done. Talk to TUI.”

Written on: 17/09/2017 by BeardyK (1 review written)

Booked a cruise and hotel with Thomson.
For the second year(I wanted to think that the first year was a genuine mistake) I have booked a hotel with a bath(the lady likes a bath) and arrived to find that I do not have the suite I paid for. I could even forgive that, if it wasn't for Thomson refusing to even acknowledge that I booked it(even with photographic evidence to prove it). On the cruise part of our holiday we found ourselves dining with three other couples. All of whom had asked for a double bed in their cabin. And none of whom had got them.
Every issue was met with a delaying tactic where nothing can be done for 24 hours. And before you know it your holiday is half over.
The method of refusing to deal with any complaints is rife within the holiday industry, and TUI seem to be the masters of this.

Yet another previously good company comes under the TUI banner, and turns it's "valued customers" into statistics to be exploited.

The top half of a J looks like a T
The bottom half of an O looks like a U
The left side of a B looks like an I.

Want half a JOB done. Talk to TUI.

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