written by Danielxm1948 on 10/09/2017
Found holiday online, called the agent and gave them the reference number stated. The agent went through all the details with me 3 times and since I was happy with it all I went ahead and paid the requested amount. one hour later I received a call from the agents so called supervisor telling me that the flights were not available and would I settle for changes. I refused, he assured me that no money has been taken from my account but that remains to be seen. Very disappointing outcome considering I was on the phone for the best part of an hour , clarified details 3 times over and hey presto they call me back to say flights no available. I must admit the agent dropped £12 from the total with great difficulty and I personally think it was because of the discount that they decided to fob me off like this. Horrible people!!!!