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“Excessive Irrelent Verification Process”

Written on: 08/09/2017 by Neb2000 (1 review written)

This company has the worst customer service I have ever experienced.They should just have a recording because they had one script and kept repeating the same thing no matter what I asked. I asked to speak to a manager and they had the same script which told me it was unlikely I was speaking to a manager. Note to Xoom: You aren't fooling anyone.It was like talking to a robot with no brain and no common sense. I signed up for Xoom providing everything they requested. Then they called and wanted to verify who I am, asking numerous questions. I answered every question. All was good. Next they came back and asked for my passport and copy of my bank statement which was not part of the initial request for data. I sent a copy of my passport and told them I only have online bank accounts. I took a photograph of the applicable bank account and sent it to them. With this they had my name, bank account number, the amount in my account, my passport, address, and phone number. They said that wasn't good enough. I had to provide the full bank statement in a PDF format. My full bank statement has 4 different accounts. I asked if I could print the entire statement and white out the other accounts not relevant to Xoom transactions. They said no. I asked if I could have my bank send a letter stating I am a member, my address, account number and amount in my account. They said no. I asked why I should give them 4 accounts data and she just kept repeating that I had to provide the full statement. Speaking to them ( all 4 people) added no value and no solution. I asked what would prevent an employee of Xoom from taking money from my other accounts. She said they were a big company and honest. I asked to speak to a manager twice. Both times a different person came on the line and simply repeated the same story. I do not believe I spoke to a manager. No manager from an established reputable company would simply keep saying the same thing over and over like a robot. I asked what the solution was since I would not give them all of my banking accounts. They simply repeated the same thing. I had my transactions cancelled and advised I would share my experience online and also share my issues with PayPal. Interesting within a couple hours I received an email stated they completed verification.... with no additional statement. It takes allot to make me mad but these people are ridiculous. Also I get tired of speaking to someone who can hardly speak English.

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