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“Disgusting and Costly Disgrace/Summerhouse”

written by KaraSchwartz103 on 04/09/2017

Ordered a Bella summer house and it was looks nothing like what was ordered. There are numerous holes in the wood that had to be filled with wood putty. The windows broke as they were put in as the plastic windows were seriously thin. Both of the door were the wrong size, they were to big across and too small in height. The wood is very poor quality and cheap wood. Very course and rough looking, tongue and groove was broke and didn't fit together. The floor even though opted for the more expensive was not strong and was quite thin. This summerhouse cost almost £1000 and if I had known about the standard and reviews that are also on another website that are almost every one a bad review I would not of bought from them.

I contacted the company and the only answer they gave was that's unfortunate. That was all the answer and help we got. Also because the summerhouse was now painted and the doors had to be made to fit as customer services was not willing to do anything they told us that it was now not in warranty. Which is a total joke as it needs painting to stop it rotting. Customer services were not even willing to help and stopped answering any questions. The summerhouse I would say is not worth more than £200 at the most. The website is misleading