written by janbo57 on 04/09/2017
I purchased double garage doors online with a delivery date of the 24/08/17. Along with wood for the frame and hinges and bolts. Wood and bits were delivered but not the door. I needed it for the weekend so asked if they could bring it the next day instead and was told (rudely) this couldn't be done so I had to cancel the whole order as I had builders coming for the weekend. I was told I would get a refund. 12 days later and still no refund and they haven't arranged to collect the wood etc. I have rang them several times and each time I'm told it will be sorted. I was promised a call back AGAIN today. No call from them.
I am disgusted with the customer service. They have my money and I would like it back.
Just to make it even worse they tried to deliver the garage doors a week after I'd cancelled them. The deliver driver said that was a good thing as it was flimsy and had a hole right through the door and a big chunk of wood out of the frame.
I will never use B and Q again