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★☆☆☆☆

“Avoid at all cost ”

Written on: 03/09/2017 by moby79 (34 reviews written)

Talktalk has enrolled me into a contract and added on extra charges which they refused to deduct off, added late payment charges two months down the line .
There customer service team based in South Africa are very rude and do not understand basic English, when requested to raise a complaint they try and avoid by attempting to confuse or argue with you. When requested for there names they refuse, one agent even declared herself as a Manager and stated she has nobody to answer to when requested for a senior member or staff.
Quality of wifi very poor and does not work half the time.
Overall extremely dissatisfying and you need to avoid at all cost regardless of there sales pitch.
Will be contacting the Ombudsman regarding the additional none authorised charges and rude behaviour from the international call centres which TalkTalk believe is the answer to good customer service .

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