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“Dreadful service”

Written on: 31/08/2017 by 141Brewer (1 review written)

One of the worst customer services I have ever experienced. Long hold times and no system of escalation. if you have a problem they cannot deal with it. Their site had a fault with card top ups and there was no solution. They tell you they will call back and they do not. If you use the 'contact us' system on their portal you get an email to tell you they will call, but they do not. I would not recommend ICE PLC to anyone. This level of service should not be allowed.

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