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“Rude sales manager resolved by helpful polite aftersales”

written by Dave2603 on 23/08/2017

Purchased a vehicle on 12th August 17, sales staff polite BUT do not have sufficient information nor experience to offer help and useful assistance. The vehicle we bought was shown upon the web and description in vehicle to come with a specific Sat Nav system confirmed b the salesman. Upon attending as informed collection centre to fill out required paperwork and having paid for vehicle told that there was no Sat Nav SD card for the vehicle. Disputed this as it was clear upon sales description and when i spoke with duty sales manager who refused to speak as i was TOO LOUD then proceeded to be rude to my wife. (All within hearing of collection team staff and on their CCTV)

Childish behaviour of the duty manager who obviously still lives at home with his parents and using this as a power trip told my wife words to the effect of 'like it or lump it' and the informed we would be offered refund minus near 200 pound admit fee we had paid. No apology offered either at time or since i made complaint.

On a positive note after sales were brilliant and this simple matter resolved within several days. The rudeness and ignorance of a single member of staff puts me off and unable to recommend to others as he may be that salesman who costs you a lot of money.