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“do not use BT”

Written on: 22/08/2017 by Fletcher372 (1 review written)

BT have canceled my account without my knowledge 2 months into my contract and charged me £280 for an early cancellation fee. When I contacted them I was transferred to 4 different advisors who all gave conflicting information. My closed account was immediately transferred to a collection service as a closed account who added an additional £100. I was promised a refund and after numerous promises for a call back to resolve and issue a refund BT attempted to debit the £271 from my bank resulting in bank charges. 3 further 2 hour duration calls to BT and they have refused to refund as the account is closed, say there is nothing they can do and I am £371 out of pocket - no broadband, no phone line, no customer service. Worst provider - stay away

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