written by 206Morris on 20/08/2017
Visited romford store a few months ago to open a business account sat down with staff member who told a long pointless story about Metro Bank and then decided to show me around the bank, after at least an hour I was told my address check didn't go through and needed more ID. Why not cut out the rubbish in the beginning and start of with basics first so you don't waste people's time. Manager then came over and apologised for the issue but didn't seem to show genuine concern, you can tell no one is qualified to be in a managerial role just by the speech and attitude. The staff are very young and don't seem to have a clue about banking. Poor poor service!!!