Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

9566051

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Please stay away from them”

written by Clara_Ficini on 18/08/2017

I would suggest you to be comfortable because this is a loooong story and not a good one..

I already left lots of bad reviews about you, on trustpilot, facebook, google and in all the forum where Everest are mentioned because this is the only thing I can do.

Let me tell you my story:

In October 2016 I decided that I would like to have the secondary windows installed in my new flat.

I spoke with lots of companies for this job and I choose Everest because the sales seems a good man and he told me that your windows are the best one.

the Everest quote was 600 pound more expensive than the other ones.

The Sales man told me that you will detract 150 from the amount that I have to pay you due to some job required for allow you to install the windows.

of course nobody knew about it but only the sales man that disappeared after I signed the contract.

At the end I was able to have 150 discount but this should have warn me about what would happened after.

I had a really bad experience from the moment they sold me the 5 secondary window till now.

The installation has been made poorly and from the moment after the installation finished. I complained about it because I still not able to open the primary windows properly.

This is going on from the first week of December 2016 till now today.
I spoke with all the team like complains, customer relations, installation team etc.

During the installation process, the engineer damage the walls and didn't care at all and he didn't bring the ladder so he stand on the windowsill (painted in white) and I had to painted them again.

For 7 (SEVEN!!!!) time they didn't show up for the appointment booked and confirmed the day before.


Due to the impossibility to open properly and easily the primary windows, I didn't touch much the secondary windows and I think I opened them 10 times to show the issue, take pictures, videos, and the springs are already broken and it's heavy and hard to open the secondary windows: only one of 5 it's working fine.

Really bad customer service, really bad installation team, really bad secondary windows quality.

I sent a letter to the CEO and Customer service for ask to solve the issue ASAP but even this didn't work.

I spent 7 days at home, waiting for them instead to spend them on holiday, for this reason i requested many times to refund all my wasted time waiting for them, calls, emails etc..Still waiting for an answer.

I finally spoke with the Legal team that told me that the secondary windows are working as they supposed to do.

I requested multiple time to remove them and compensate me but this seems no possible.

Was this review helpful? 2 1