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“Shocking after sales - not interested at all”

written by Steels on 18/08/2017

I had some lovely cupboards fitted. When you open one of the doors to 90 degrees its handle bangs into the full length mirror on the other door. L shape.

I mentioned this to the fitter on completion and was told it's toughened glass and shouldn't break but if it does it's under warranty. It has now cracked under warranty.

Customer services state glass/mirrors aren't covered. I asked why it would have been fitted if there was chance of damage and I should have been advised against fitting it, actually it was on the recommendation of the salesperson I had it done this way. To and insult to injury, was told I SIGNED IT OFF, so basically tough. I'm no expert or a designer. That's why I came to you despite your quote being more than double of other quotes. I thought I was buying quality and piece of mind.

What was my mistake here, trusting a big name like Sharps or not reading your warranty small print? Which I have, to date not seen! I asked about good will, was refused point blank, because now you won't even return my calls.

Disgusting customer services. Furthermore you tell me, if I replace the mirror myself it voids the 10 year warranty!!!