written by JuneHodgson on 15/08/2017
GoldCar hire. Blue Seat Ibiza. Was charged for a mark at the bottom of the rear bumper that was undetectable on collection of the car but on return the "checker" went straight to it. It was barely visible. We didn't put an extra mark on that car. They charged us 300 euros and said we were lucky not to have had an excess valet charge for the sand in the car! It's Spain. We are on a beach holiday! They will pull the same ruse on the next rental. Never ever use them. I since found out they came bottom of the Which guide to car hire. You need to be meticulous on collection as you are told the car is unmarked unless you find the marks yourself and return to queue at the desk to inform them. Had the hard sell of their insurance which I didn't take this as I had taken this out on my original booking with Rentalcars.com. Fingers crossed for my claim. I have rented cars in Spain for 10 years and I have never come across such a bunch of pirates.