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“Wrong Itinerary - Refusing MyticketstoIndia”

written by satheesh4321 on 12/08/2017

Description of the travel: My dad has returned from Chicago to Chennai[India] and has transited via Abu Dhabi. Myticketstoindia has added an unwanted domestic ticket for travel from Chennai[India] to Mumbai[India] to use one day after the original travel return from Chicago to Chennai[India].

Mistake:- Etihad at Boarding has told us that the Checkin baggage needs to be collected at Mumbai and not at Chennai[Chennai is the our destination]. As per my understanding the Port of Entry immigration checkin will happen at Chennai[India] being the first port to enter any country and we need to collect the baggages at Chennai and do check-in again for any other domestic travel[in case if we travel futher], however the airlines has asked us to collect the bags only at the mumbai airport and mentioned that it will not available at Chennai belt.

Issue:Even after explaining the first port of entry, immigration check and about the unwanted domestic ticket Etihad checkin counter associates were not ready to listen and asked us to change the itinerary with the help of the booking agent at the 11th hour.

Workaround: In the interest of not missing the flight and the wheel chair assistance, My dad has traveled without the check-in baggage which was packed with Chocolates, toys, and dresses for other grandkids.

Notes: My mom is returning to India in Sep and Myticketstoindia is asking us to work with the airlines on the extra bags[which we were not able to send on the previous travel] and also asking us to talk with airlines once again on our next travel at boarding about the port of entry \immigration check-in that will happens at Chennai[being the first port of entry in India]. As per our experience Etihad associates are not ready to listen us and asked us to change the itinerary only upto chennai.

Myticketstoindia is throwing the ball on Etihad, I dont want the Chennai to Mumbai domestic travel to be added in our itinerary. Why in first place should I work with Etihad on the itinerary changes?

What if Etihad is saying the same story in our next travel to collect the baggages at Mumbai and to change the itinerary?