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“Dreadful”

written by Sackville on 10/08/2017

We had an ADT alarm in our previous home (bought through an agent) and were quite content with the service. So when we moved to the West Country it was a logical choice choose them again. Sadly, this was the worst decision we could have made. The sales process was a joke. Fist no one turned up, then at a re-arranged appointment we were told we had been given incorrect information on the existing customer discounts. Then we had to wait weeks for the installation. When the guys arrived to install they had no paperwork and no clue as to where anything went. the wiring was a joke, the smoke alarm, missing. Tackling this on with the Sales office was a full time job and required a legal mind to hold them to account. Sadly I'm now in a contract for the next 3 years with this bunch. Stay clear of these muppets and be sure to read the mounds of bad reviews before placing an order. I wish I had.

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