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★☆☆☆☆

“"Fair and honest." Right!!”

Written on: 09/08/2017 by karratha (2 reviews written)

Evans Halshaw in Ashton-Under-Lyne
I sought advice from a retired Toyota franchise manager, about buying a car.
He suggested I purchase a “nearly” new car from a franchised dealer. The price would be higher than elsewhere and trade-in lower but I’d be assured of a fair and honest deal.
He suggested I ask two direct questions before purchasing and in front of a witness.
1. What is the ownership history?
2. Has it had any mechanical or body repairs?

I purchased a 7 month old car having been told the car had been on six month “Private Lease” and there had been no mechanical or body repairs carried out.
The documentation I later received for the car included an invoice from their workshop showing windscreen repairs and damaged side mirror/indicator replacement. Also, a front and a rear tyre had been replaced. The registration documents arrived showing the car had been previously registered by a Company called ERAC UK Ltd. A Google Search showed ERAC to be an acronym for “Enterprise Rent A Car”. I sent two emails asking for an explanation for the repairs and also previous ownership but did not receive a reply. A phone call to them was a waste of time as well.

After a couple of washes that removed whatever was used to prepare the car for sale, there were so many scratches on the sides that the car looked like it had been driven though a hedge. To add insult to injury, they had replaced the manufacturer’s floor mats with poor quality mats having their trade name on. These mats do not have anchor holes to hold them in place, something the manual say they must have for safety. They supposedly serviced the car before sale but within a week or so, the “Service Overdue” status illuminated.

So, while believing I was purchasing a nearly new, privately owned car that had not been repaired in any way, I finished up with a repaired ex rental car in poor condition. Not very happy, but not a lot I can do other than warn others to be less trusting than I was.

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