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“Travel claim”

Written on: 01/08/2017 by IonB (1 review written)

The worse experience in my life.
After i provided all the invoices they asked for tvavel insurance claim, all the information they needed...picture from the reason who stopped me to arrive in time to the airport...they asked me the most stupid question in the world.
They asked me to contact the police station which came to the accident on the motorway and to ask them to give me a letter as a proof of the accident happened.
I mentioned that it wasn't involved in that accident my car...i just been stuck in traffic as another 100-200 cars.
I don't know if they are in all their minds but I'm surely know that nobody from any police station in this world will give you that info.

Can anyone tell them how stupid they are asking people to provide all that info???

I know that any company should do their investigations...
Our duty as insured persons is to pay the insurance MONTHLY, to put the monies in their salaries every month. I'm not a policeman or detective to do investigations because they are not able to do it.

I didn't find their request appropriate because isn't mentioned in T&C that i am obligated to provide that document from the police.

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