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“Horrible Phone Banking Services.”

written by MariahMcGuire on 31/07/2017

I received my new credit card for which I was asked to call them to activate. I tried reaching them for close to 2 hours in vain and all I could hear was automated message. I tried reaching my Advance customer services and was able to get through them but they wouldn't address the credit card issue since it wasn't linked to my bank account yet.

I think HSBC has gone bankrupt. They should sell this bank to someone else and focus on getting some Non Banking Financial Services to sell personal loans. They have terribly failed as a bank and as a financial institution. Which company sends deactivated credit card and makes the customer to stay on the call for hours together just to get it activated.

It is one thing to be conservative and other to be dumb clowns. In this case, HSBC customer services is clearly the later.

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