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“customer service”

written by marcfineman on 30/07/2017

I purchased a HP laptop and immediately had issues from the start. It froze, typing was incredibly slow and to make matters worse I was never able to get a reply via email. When I called the wait was over 30 minutes long and there was no call back available.
There was a website available sent to me from HP however it turned out to be an infected virus and it made matters that much worse.
Finally after several weeks I was advised my warrenty to return (to Best Buy ) was no longer available and therefore had to pay $100.
I sent about 20 additional emails and not one was ever returned. The only thing worse then HP product is their customer service.!!!!!! I will never purchase another HP and will work on writing as many poor reviews as possible.
MF

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