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★★☆☆☆

“Not enough storage space for luggage”

written by Conwayuz348 on 29/07/2017

Myself and my mum use virgin trains regularly, however, on today's journey, despite booking seats in advance of the train journey, we had to stand with our cases due to there not being enough luggage space on the train. The luggage racks were piled up with numerous cases and child prams and there was no space for any luggage. I know the amount of luggage that people carry is outwith the control of virgin however I do believe that Bigger luggage racks would be rather helpful and would prevent a very uncomfortable journey like the one that we had today, even though we had booked 2 seats to enjoy the journey with. Not impressed at all.

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