written by on 28/07/2017
First Choice without any consultation decided to change our Christmas holiday booking from 22-29 December to 25Dec-1Jan. Completely unacceptable as we have booked to spend New Year away as well. All this in spite of payment in full in April for a December holiday and then to see on line if we cancelled we are liable for a £400 cancellation fee.
The phone line is so blocked that after waiting 12 minutes I gave up. Really preferring to talk to someone, rather than on-line. 'Chat' was also unavailable as too busy!!!