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“Appalling Staff”

Written on: 27/07/2017 by 253Clarke (1 review written)

I can't believe how much Thomson's have gone down hill. I have been in to my local shop to enquire about Visa's for cruises to Cuba. Firstly, I apologise so much for walking into the shop and making them actually doing some work. The 2 members of staff that were there gave me different answers and both said 'I think'. 'I think' isn't a good enough answer. They should have known the answer or at least found out the correct answer. I have also called their call centre on a number of occasions and sent messages via Facebook. No one seems to know what they are doing with any questions asked. They don't care, they just give random replies. It's a good job that the staff on the cruise ships work hard & provide excellent service. It's time to give the TA staff proper training and all be giving the same answer.

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