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★☆☆☆☆

“The acid test is when you claim”

written by mikedear on 21/07/2017

Having purchased MCE Insurance due to being one of the largest and well respected companies, I felt I'd made a good choice. Roll forward a few months and my bike took a fall off the stand breaking a mirror and scratching a few panels. Enough damage to warrant a claim.

The initial call was smooth enough suggesting a few photos should be enough to get an idea of the repair cost. A few of days later with no request for photos, the bike was collected and transported 100 miles away to be assessed. A week later the bike was assessed as borderline repair/ total loss. It was then transported a further 250 miles away to the repair centre.

Two weeks later still not having heard anything, it turned out the repair centre had done absolutely nothing and we still didn't know if the bike was to be written off or repaired.

After four weeks of wasted time, and having to cancel my advanced rider exam with no bike, and having missed weeks of what is in this country a very short summer, I have been forced to request the bike be returned and the claim cancelled. The only way I can be sure of riding what's left of the summer is doing it myself - something I could have done within two days at the start of this fiasco.

We buy insurance for the simple reason we want to enjoy the things we have if something should go wrong. It's the headline statement on the MCE website - they sort it FAST - absolutely not the case. This has been a terrible example of how they have handled one of the simplest claims possible.

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