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“Worst service!!! Do not purchase any vehicles there!!”

written by Jojo1701 on 18/07/2017

Where do I start... bought a car almost 2 years ago now but still having mutliple problems. Dees croydon/ Dees.crpydon service do not take responsibility they are not helpful what so ever. My vehicle engine malfunction light comes on quiet often ; the car cuts out at any speed for no reason; I have taken it back many times only to be told there is no issue. They will not collect the car, i have to call AA to get the vehicle there for them to look at. They do not even offer a vehicle for use while my car is still waiting to be looked at. You can email the managers and complain and you call to be told you will get a call back when in fact no email is responded and no call is returned. There is no communication in the department.
Again my malfunction light has come on and I have just been told they can only collect the car on the 8th August. Seriously are kidding me what kind of customer service is Ford actually providing. I will be taking this further as it seems nothing gets done inhouse.

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