written by REJ52 on 18/07/2017
3 incompetent people have lied to me. My house was burguled and NOBODY contacted me from ADT. I then called to log this with them the next day and I said why didn't it work. They said probably a fault and they can send out an engineer?!?!?! SERIOUSLY. I've just had £17k worth of goods stolen. I then did a fake test alarm myself and activated all zones and it took them 6 MINUTES 6 WHOLE minutes and 18 seconds to call me to alert that there was an intruder. The rude team leader (who obviously thinks he is a manager) then said this was acceptable. I've contacted the police, Watchdog and luckily my husbands best friend is a lawyer and I've recorded all calls for our history to prove what a shambles the company is. Not once did this fool of a team leader even apologise. Hope karma comes and bites you ADT. I know the courts will be coming after you. I hope others do too.