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“do not book with this airline”

written by Kearneytg350 on 14/07/2017

Firstly if there was an option to give this disgraceful airline 0 stars I would have. They feel it is acceptable to make you incur over a 3 hour delay but by moving you to a departure gate whilst having no intention of allowing you to board the aircraft as they had no pilot nor cabin crew to man it. There was absolutely no communication between their staff and passengers. My 2 young children were extremely distressed by the entire ordeal. Once on our delayed flight, the cabin crew were most unhelpful and when my youngest child became travel sick it was a chore for them to provide me with a sick bag, their only concern was that I cleaned to seat and area in which my vomiting son was seated- more to the point the cause of my son's sickness was justified as approx. 3 hours of the 4 consisted of pure turbulence. During the flight the aircraft ran out of water therefore you could not even tend to basic hygiene needs after using the toilet. I at the time of boarding the aircraft was unsure of the urgency that the crew insisted on and this has become apparent so they can claim that passengers experienced a 2 hours 55 minutes delay so you are not entitled to compensation. Fair play to the business brains behind that however I am sure you will lose more custom by ensuring people have such a horrific experience. Needless to say when you complain to Easyjet you have to complete a standardised form which does not contain a free text box- SURPRISE SURPRISE!. Finally I write this review as a warning to parents with children, I would not consider booking with this airline, No interest in people, their comfort or basic human needs