written by stAlmeida1950 on 13/07/2017
THERE THERE THEY PUT FOUR THOUSAND POUNDS IN MY ACCOUNT WHEN IT WAS SOME ONE ELSE MONEY FROM ACCOUNT WITH ONE DIFFERENT DIGIT IN ACCOUNT NUMBER WTH SAME INITIALS AS MINE WHEN I TOLD THEM THEY THOUGHT IT WAS FUNNY AND I HAD I HAD WON THE LOTTERY THEY SAID WOULD RING ME BACK AFTER SIX PHONE CALLS BY MYSELF AND THREE WEEKS OF UTTER RUBBISH REPLYS THEY THOUGHT IT WAS A JOKE UNTIL I TOLD THEM I WAS TAKINK THE MONEY OUT REGINAL DIRECTOR PHONED SAYING THEY FOUND WHERE THE HAD COME FROM AND IDENTIFYED A TRAINING NEED A FEW MONTHS LATER I WENT IN TO LOUGHBOROUGH BRANCH TO CANCEL A DIRECT DEBIT I GAVE THEM A LETTER OF AUTHORITY ONLY TWO WEEKS DOWN THE LINE I WAS CHARGED 35 POUNDS FOR REJECTED DIRECT DEBIT BECAUSE NAT WEST HAD CLOSESD THE WRONG DIRECT DEBIT I WENT IN TO THE BANK SPOKE TO THE SAME PERSON WHO SAID OH DEAR WILL SORT IT WILL REFUND YOUR MONEY WILL DO IT IN A WHILE AS I AM BUSY THIS WAS NOT DONE IN FOUR DAYS WHEN I CHECKED MY ACCOUNT SO I WENT BACK IN SPOKE TO THE SAME PERSON AGAIN AND GOT SAME ANSWER SO I SAID IF YOU DONT DO IT NOW WILL CLOSE ACCOUNT THE ANSWER I GOT ITS UP TO YOU SO I CLOSED THE ACCOUNT AFTER 31 YEARS AND WENT TO NATIONWIDE WHO HAVE BEEN BRILLIANT 7 DAYS TO GET MY REFUND