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“A complete rip-off”

Written on: 11/07/2017 by Sy20 (1 review written)

I hired a car through autoeurope and paid for the car - what I did not realise was that I had merely paid a brokerage fee. My flight was delayed and I was therefore late picking up the car, but, because the car firm ( Firefly) had not received my money, they had given my car to someone else. Phone calls to autoeurope were useless - they offered me a £90 booking fee and a two hour delay whilst they fixed me up with something different. In the end, I just took the hit financially and booked my own car at the airport . I now have to try and get my money back from auto-Europe. So far , I have heard nothing from them - they are so not interested. Possibly the worst company I have ever used - DO NOT TRUST THEM

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