written by ClaireDan on 07/07/2017
We bought our car Mercedes B class in September 2015. We were sold an extended warranty as the car was only four years old. I broke down on Friday and after taking the car to the garage have been told its a crankshaft pulley that needs replacing. We phoned our warranty who advised this is seen as wear and tear and will not be covered. We have a policy booklet that was given to use when we bought the car and in this it clearly states it would be covered. Available car have now turned around and said this is the wrong policy booklet and it is not our policy but the previous owners???
We were misold the insurance and to be honest the car has been one fault after another. The customer service department are unwilling to refund warranty that was misold to us. Would not recommend