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“Awful, Rude, Never book reservation @ Grand Junction...”

Written on: 07/07/2017 by Kpage1978 (1 review written)

NEVER book a room at Travelodge in Grand Junction!!! We booked a room online. AFTER booking it at 9:45pm, a screen pops up that we have to check-in by 12:30 am. Not sure that we'd make it by then, we immediately called to cancel. We were told they'd cancel it & call back to confirm. They did not call back so, I called to check & was advised we could not receive a refund because we did not call to cancel by 4 pm. Um... We didn't book it til 9:45pm, am I to have time traveled into the past to cancel it 5 hours before we f'ing booked it!!!?! "Sonja" thought our situation was pretty funny & she refused to give me her supervisor (she was the manager). She finally gave me Windom corporate number, which turned out to be a bogus help desk number that goes back to them. So now we pay for 2 hotels tonight. Buyer beware!!!

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