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★★★★★

“Great Van and Thoughtful Service”

Written on: 06/07/2017 by Killian464 (1 review written)

We spent a long time selecting a company as we were hiring for 7 weeks and wanted both the best deal and the best service. We were somewhat apprehensive booking with any company as they all seem to review so poorly (something they maybe need to address), but we were nothing but pleasantly surprised with Travel Wheels and how good everything played out.

I would say the van (Hi-Top) was average in terms of age and equipment, which is reflected in the price and to be expected. Having said this, we were not really lacking for anything. The powered fridge was brilliant (Do not use any company that only provides an esky). The extra money you need to pay for the newer vans really doesn't seem to make sense in my opinion.

We picked the van up in Sydney and the lady was very good about taking time to show us about and how everything works. It is well worth making sure you understand everything before driving off. We were a little disappointed when we dropped the van off in Cairns, as no member of staff was present and we ended up just dropping the keys with a mechanic. It would have been nicer to talk about our trip and let them know of a few issues they could have looked at for the next client.

Along the way there were a few small issues (broken door latch and blown brake light etc). These are to be expected over such a long hire period and on an older vehicle so we don't regard these as a problem. Travel Wheels were excellent about helping us to resolve the problems and we are confident if anything more significant had happened they would have done right by us.

It is also really nice that Travel Wheels don't try to trick you into spending extra money, they are very up front with costs and there are no horrid hidden extras like the other companies do. Way to go Travel Wheels.

All in all we were very happy with Travel Wheels and have no hesitation in giving them 5 out of 5.

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