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“Breitling does not stand behind its products”

written by ScottPeterson83 on 03/07/2017

In May 2017, I purchased from an official Breitling retailer a new Super Ocean Heritage 42. The watch looked great.
When I got it home, I noticed that the hour hand did not align with the hour markers. The minute hand had to go anywhere from 5 minutes to 15 minutes past the hour to bet aligned.
I requested a return to have this fixed, and when I received my watch back, it, a brand new watch had been serviced but nothing done to fix the issue. I called and eventually got the customer service manager, who stated several times that this was within specification.
I requested a conversation with the US President, who I was told does not speak to customers. So I wrote the CEO in Switzerland a letter. The next day, I received a call from the same customer service manager who requested the watch be returned.
I then took pictures of watch at all 12 positions and highlighted the discrepancies. After another week plus, I received an email back stating that it had been fixed, so I authorized the return as long as all positions had been fixed.
Needless to say, there were still two positions visibly out of alignment. Upon notifying this same manager again, I was told that this met Breitling spec.
A watch that is a chronometer is out by over 5 minutes does not seem worth the reputation that this company has, and their lack of empathy is industry leading.