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★☆☆☆☆

“Nassau to Tallahassee”

written by on 01/07/2017

As a Hotelier with 7500 associates and a wide network base, I find One Travel to be the WORST online booking agent ever, I started my vacation today and booked my airline accommodations with one travel. - with verify call back phone number #ending in 9543, paid $692.02 and was later told that I will not be able to make the connecting flight back to the Bahamas with no alternative given. I phoned spoke with 7 different agents on a ton of call with excessive wait between calls and no help received. I asked the owner and corporate email and was denied, I have made my vacations plans and now it ruin and cannot get my monies back at this time to make other arrangements. I can tell the world hold heartily and will utilize social media to the fullest to let everyone know, DO NOT USE ONE TRAVEL or its Affiliates like Cheapoir because if you have a challenge its the hardest thing in the world to get resolve please believe me. you cannot get any help from a Supervisor at all... they refuse to come to the phone... I now have to find additional monies to make other arrangements all because I cannot get my monies back today, ONE TRAVEL you will be black list in the BAHAMAS for sure. I asked that the owner of this company check your adverstiments as you do not offer what you advertise, one cannot get prompt service, do not handle customer issues, ask the customer for more monies when indeed its your error, you guys operate with sheer unprofessionalism... you don't care about the customer at all. online searchers book at your own risk of unwanted excessive wait time and frustration. take my word don't put yourselves through it. should have gone with PRICELINE.

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