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“Swift repair”

Written on: 25/06/2017 by LindaReview (2 reviews written)

My PC power died and after doing the usual diagnostic tests with no result I called the service line for advice. They talked me through how to remove the power unit but I was unable to get a proper grip on it, so Palicomp arranged a free next day pick up and returned it 3 days later fully fixed. They were patient and explained everything clearly. Excellent service.
Luckily I had kept most of the original packaging, so I was able to securely return the tower but it is worth noting that Palicomp warn customers that if the item isn't properly packed then it could invalidate the warranty.
One small gripe is that there was no written note / email to explain what had been done to repair the tower but overall their customer care is great.

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